Not able to complete touring plans/website issues?

I have tried repeatedly to do our touring plans, but keep getting errors that park and entrance entity cannot be blank? The park picture can be clicked on, but will not go forward. So far very unhappy with this highly rated site.

E-mail explaining the problem - they are usually very quick to reply and resolve issues.

As ^^^ plus make sure you are using the web site to create plans. The app is for in park use the website is for creating and optimisation. Log in for website is same as app