MyDisney Experience down? Can't modify reservations and hold time is over 2 hours

Walt Disney World
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I just went into MyDisney app to review my reservations for next month, and realized I accidentally booked an ADR for today (WHOOPS!). The app has a message that they are having issues, and I am definitely experiencing that… when I try to modify, it just keeps spinning and saying to Please Try Again. I tried the website too and took about 20 tries to even be able to access the MyDisney Experience portion, but a message says they are unable to show plans at this time. Called in for support and the voice recording says the hold time is over 2 hours.

I am trying to avoid getting charged for this reservations, so feel some urgency… though I imagine those actually at Disney right now are feeling even more frustrated!

Any tips?

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There are significant outages right now…not just Disney.

In the meantime, not sure if you can contact the restaurant directly? (Not always possible.)

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Amazon Web Services is down which is causing server outages everywhere

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I would call tomorrow and explain it was accidental and you couldn’t get through to cancel it. I’m sure they will refund you.

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If it’s happening to enough people, they may waive no-show penalties today to save their GS CMs the trouble. (Quiet, you - I’m an optimist. LOL)

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Interesting read on this situation, with a lot more technical info.

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@Trachen try again now. I was just able to log on to the DVC website. It was down earlier as well.

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I still can’t get into the DVC site…although, it stopped giving me a 503 error, which it was doing for a while. So…that’s progress.

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Thanks all! I was able to modify on the app finally.

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I’m curious what this looked like for people in the parks trying to manage G+.

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According to Twitter it was a mess. Magic bands and mobile ordering was down. Guest Experience lines at 2+ hours.

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All these guest experience cms need a raise after all the ish they’ve been dealing with lately.

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Wow. Just wow. At work we have a plan for when the computers are down. Red folder with a paper work flow. Maybe I’ll make Chapek a red folder.

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That’s all I could think about too, I can’t imagine what they will do to make it right.

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We were at Animal Kingdom today and had some issues but were able to use Genie+. Lots of closing the app and re-opening. Couldn’t check wait times for awhile. We never got our photopass pictures on Everest. Navi was down from 7:30 until lunchtime. Everest was down at park opening as well for awhile.