MemoryMaker share panic

Now that I’m back at home, I’ve logged into MDE to start downloading the photos for our group. But quite a number of them are marked as “Not part of your entitled downloads”.

Does anyone know what this is about and how I can fix it?

Following this.


I would call tech support and ask. They were helpful the time I had to call after too many people in the share didn’t listen to instructions, clicked the “Download” button, and locked everything up.