"Magic has a new name, and it’s Epic" [A commentary and trip report]

Universal Orlando Resort
21

I anticipate they will have tiered offerings. We shall see.

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22

These are the April prices. I looked late March and those were all $578, I assume because of Spring Break season. I’d been wrong about paying to be able to refund. You can get a full refund up to 14 days beforehand without paying extra.

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23

If I recall, those prices are final price…meaning, no additional taxes will be added. Is that correct?

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24

I looked back at the email receipt and there wasn’t any extra charges. Only extras were $0 price things that are bonuses.

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25

It would be the middle of March, so still very close to what I think the going rate will be for 4 day park to park plus a water park or 5 day park to park- and maybe even cheaper since I really don’t know where Universal will land with the park to park tix prices.

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26

a bald man is holding a glass with the word family written on it .

I completely understand all your feelings! I haven’t been to Epic, yet. However, I jumped to URO back in 2022 from 40 years of WDW fandom. It’s been the best few years of my “theme park life”

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27

Referencing ATLA and C.S. Lewis?

I’m impressed

Disney’s new motto over the past 5-10 years seems to be “The Customer Is Always Wrong”

I’ll be back later with my own trip report of the Epic weekend I just had, but I’ll start by saying that Universal is the most customer friendly company in the industry

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28

They promote themselves as a feedback driven company. I 100% have experienced this and love them for them for it.

I’ve written GS about issues or ideas and seen them implemented. I’m sure I wasn’t the only person responsible, but they listened to their guests! :blue_heart::yellow_heart::blue_heart::yellow_heart::blue_heart:

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29

After filling out my HHN feedback survey, I got asked if I’d like to be a regular panelist

I don’t see Disney reaching out like that

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30

I get regular surveys from Disney, and have twice had follow up surveys to dive deeper. So they do…to a point. I think the way they ask the questions doesn’t fully lend itself to them fully hearing the honest truth, but it is something.

I have never gotten a survey that I recall from Universal. So I am not sure we can judge this anecdotally.

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31

Fair enough

I’ve always gotten a survey from Universal the day after my trip ended. On the rare occasion I’ve heard from Disney, it’s always been at least a week

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