Some of you will know of the ceaseless frustration I have had in trying to order a customised premium magic band. Not only has Disney been breathtakingly incompetent in rolling out this new feature to on-site guests, but my three attempts to complain about it have all been ignored.
I decided to try another route. I thought I’d order the MB I want on the Disney store and have it shipped to my resort. As part of my package I have a 15% discount.
All was going well until I entered the discount code. Which was not recognised.
It seems pretty clear the universe does not want me to have this magic band.
This is so not a magical start to my vacation. It’s just a massive irritation.
This will go down in business history in the same category as New Coke — an example of a company completely messing something up and just making people mad for no reason.