I wish I would have known about Kate in advance. I would have requested her specifically.
I don’t know if the agent I got is new or maybe she just had some emergency come up. I really like to give people the benefit of the doubt, but there were three or four bad signs in a row that made me doubt her abilities.
Before going ahead with making my own reservation with Disney, I decided to check my credit card statement. I see that the deposit to “Walt Disney Travel” was made yesterday, so it appears that she must have made the reservation. She just didn’t e-mail me the confirmation number, as she said she would.
So I’ll probably let it go for now and hope that she will send it to me soon. Maybe I can request to be switched to Kate.