On the app it shows my whole family has G+ purchased for our entire December trip.
On the browser it shows that we don’t.
I have not purchased G+ for the trip. Even checked the credit card to be sure I didn’t have a midnight spending spree after a little adult cider.
I was on the app checking to see if I would even be able to buy G+ for the whole trip because our tickets are from UT. (Saw some posts about having to add one day at a time for tickets not bought from Disney.) Low and behold, the app says “selected tickets have already been upgraded to include Disney Genie + service”.
I have email and MDE confirmation of a park reservation but Genie says I do not have one. I’m worried about tapping through
If I could do as crappy a job as Disney IT without getting fired…….Well, never mind. Bad plan. People die. But still!
You didn’t happen to buy G+ tickets through UT, did you? When I was buying my tickets from them a few days ago, I almost accidentally bought Base tickets with G+ rather than Park Hoppers without G+ due to the order they were listed.
Assuming that isn’t the case, it does seem odd and possibly a glitch that Disney will eventually resolve…unless that is their 50th anniversary gift to you!
ETA: I should note that if I try to change my ticket in the app, I get an error…but I am allowed to from the website. So it is likely a glitch in the app itself.
Bought the tickets a few months ago so no G+ available at that time and roll out date hadn’t been announced. But I’ll go back and double check my order to be sure.
Love Disney IT.
Apparently they use a ton of IT interns. Soooo, a bunch of kids that can’t be fired. Doesn’t it all make sense now?
Ah! It does make sense. My internship had, um, stricter standards.
The big question is what do I do now? The app thinks I have G+. Do I hold my breath and see if I can access G+ LL on Day 1 at 7am?
I wouldn’t chance it personally.
I’d call IT now and figure out what’s what.
I may actually wait and see what happens now that I think about it.
Arrival day is EPCOT. That gives me some cushion. Our only must dos that day are Remy and TT. If I don’t get a BG I’ll pay for it.
If I can’t use G+ and it won’t let me buy G+ then I’ll stand in line at GS while I send DH to buy me beverages in exchange for my time.
Wasn’t sure it would be worth G+ that day anyway but was thinking about getting it so I could fiddle before MK the next day.
Maybe print a screenshot of where it says you have it. Assuming you don’t have it, maybe they’ll add it to your tickets and charge you for one day less? It can’t hurt.
Absolutely took a screenshot as soon as I saw it!!
Hi, I’m having this same issue now, curious, what happened when you got to the park? Did you have genie+?