I debated posting anything about quicksilver transportation for a long time (I hate telling others not to use a company because maybe they just had an off day), but I feel like people should know.
I have been to Disney World 13-14 times and have used Quicksilver transportation at least 7-8. I will never do so again. On my list visit they were no where to be found when I arrived at the airport. I called the phone number on the web site repeatedly and kept leaving messages (no one picked up). After an hour I called the emergency number on their web site (which specifically says do not call unless this is a real emergency) to let them know I was hiring someone else. Of course they didn’t answer that number either, so I left a message. I called another company and they said they would arrive in 15 minutes.
5 minutes later the real nightmare began (setting aside that my wife, our 9 month old, and our 3 year old had been sitting in baggage claim for an hour). Quicksilver called back and told me that their driver had been waiting for me in baggage claim. I informed whoever I was talking to that he was not there and I had been there for over an hour waiting. I asked which carousel he was at. He put me on hold to call the driver. Then he came back on and said the driver was 3 minutes away and had been driving around the airport because our flight had not landed until 5 minutes prior (he called me a liar about the wait time). I politely but firmly told him that the driver could leave and we had arranged other transportation. At this time, he informed me that a same day cancellation resulted in being charged for a one way trip. I let him know that I didn’t cancel. That it was his mistake and his company didn’t arrive even close to when promised and I would be paying nothing. He again called me a liar and let me know that I hadn’t been waiting more than 10 minutes and that my card was going to be charged whether I consented or not. He also let me know that if I should have called their emergency number immediately. At that point I let him know I am a lawyer and that he had no legal right to charge my card and that I was reporting his company to American Express in case he tried. I also told him that his failure to arrive does not constitute an emergency and that his company should answer their phones as promised on their web site. I hung up and called American Express to report the issue (they on the other hand were super helpful).
Over the next hour (while driving to our resort with another company) Quicksilver called me at least 9 times. I started out by answering these calls and politely but firmly asking that they stop calling me because I was already on the way. He kept calling and continued to demand I pay at least $40. I refused. The new driver even got on the phone at one point and told them to stop calling because they were making themselves and all transport companies look bad.
I was at Disney World for a week and received about ten phone calls and messages per day (after that first day I just stopped answering the calls). I have never been harassed that way in my life. In future trips I will not be using Quicksilver transportation. In my experience they are a truly horrible company that was awful to do business with. The harassment, the demands, the calling me a liar, the not answering their phones, the failure to return calls until I left a message on the emergency number, and of course the leaving me and my family sitting in the airport for an hour were all completely unacceptable. Each of these individually would be reason enough for me to never use a company again. The fact that all of this came from one company is why I am now posting.
That aside, the trip was great. Disney was really nice about the fact that we were half an hour late to 1900 Park for our dinner reservation. I will say that this experience does make me appreciate even more the companies who are willing to go above and beyond. Sorry this got a little longer than I originally intended, but that is what happened to me. We are going back to Disney World again this fall. Anyone have any other company recommendations? For the first time in 15 years I find myself looking for a new way to get from the airport to Disney resorts. Thanks again.
But, DH signed up too, so we’ll use my account from the airport, and his on the way back! I think we’ve already made our decision. Another Uber convert.
We used Happy Limo a few weeks ago and were indeed very happy with their services. I loved speaking with a very friendly and efficient representative when I called on more than one occasion - my mother-in-law travelled down separately from us and I arranged for her pick ups and payment. They were super helpful with that. I loved getting a detailed invoice for their services. I absolutely loved getting a confirmation text directly from my driver the night before my pickup (same with my MIL). I loved that when I turned on my phone upon landing, there was another text from my driver saying he was waiting for us by baggage claim. He was super friendly and extremely professional. On our departure days (both us and my MIL) our driver wasn’t super early (which surprised the BC staff out front who said Happy Limo is always early) but they weren’t late. On our departure date, I actually received a text from our driver saying that he was stuck in traffic but close by. I appreciated that so much! And he took a different way to the airport to avoid that same traffic so that we wouldn’t be late. I would use Happy Limo again in a heartbeat!! {sorry also for the long rant}