I was there with my family last week and we had a rough time. I will probably write my first trip report because although we had alot of sickness and change in plans we did have some outstanding service. Last year at Caribbean Beach housekeeping hadn’t cleaned our room. We didn’t realize it til very late that evening and reported it the next morning. We got the deep cleaning the next day complete with towel animals. We were happy but felt like they should have done that anyway for the amount we spent on the resort stay. The next day housekeeping was again nil. And it was spotty for the next few days. But no one had a problem taking my tips.
This stay we were at Beach club and the only complaint I had was the second day we were there housekeeping came in and cleaned the room but took both the mousekeeping labeled tip envelope AND the turn down service labeled envelope but NO turn down service had been done. Very late that evening turn down service came (two college girls) and I said someone took your tip! They apologized and gave us towels and told me to report it. I did and front desk really didn’t seem to care less. They said we’ll report it and please continue to place the tip envelopes out. My husband and I just took towels from the cart dumped the trash ourselves and then put DO NOT DISTURB sign out instead. We had sick kids and didn’t want to be bothered.
So I think the biggest let down was the sickness, the big let down of the MVMCP, and the few cast members that were rude and snooty for no reason with us BUT the ones who were extremely helpful made up for it with me. I think this time I came in knowing our trip from Caribbean beach wasn’t the best service and I reading reviews all over about spotty service at BC I was actually happy I got the service we did. But I am not anxiously planning for another trip anytime soon. We have a year and half til my daughters high school graduation celebration and I can wait for that.