I set up the fax request for a room request. I received a notification that the fax would be sent and to ensure it’s complete by March 16. Should I assume it’s been sent? I feel like I’ve gotten an email or notification or something indicating that the fax had been received for past trips. It’s now within the 5 days so I’m not sure what to do. I have also called to have CMs make a note about connecting rooms and location is not nearly as important so I guess it’s not essential.
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Did you look on your dashboard? I always get an alert when it is successfully sent (5 days before I arrive).
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Yes I get an alert on my dashboard and I think an email but wouldn’t swear to that.
Yes, that’s what I thought. But mine just says “[Reminder: Room Request will be faxed soon for Spring Break 2019]” When I check the fax form, all my info is there and it says it will fax starting 5 days ahead. I had it set up like 2 months before my date. I’ve used it probably 4 or 5 times before but I guess I could have screwed it up.
@len can you check this out please?
Checking on it now.
The fax machine was busy when we tried it yesterday and today. We’re re-trying it every few hours. If it doesn’t get resolved by this afternoon, we’ll call the resort and ask them to look at it.
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FWIW, we’ve heard that the room assigner roles will be moving from the individual resorts, to the Team Disney building. I was told last week that this move was still a ways away, so I don’t think this is that. (And we have contingency plans in place for the move.)
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Good to know, thanks!
Thanks! I’m glad it wasn’t user error.
Success! Thanks for the help.
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I am so glad to hear this! It has been worrying me a bit for our trip next month. Please keep us updated when you know more. Thanks Len!
When you say you “set up the fax request for a room request”, does that mean you didn’t physically fax it yourself? I didn’t know that service is possible. I have a fax machine so can we still fax the old fashion way?
Touring Plans has a form to fill in and will fax it for you. It’s on your trip dashboard. If you have a fax number for your resort, yes you could send a fax yourself.
Ok Thanks…there’s always something to discover regarding what TP can offer!
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This may help too
QUESTION:
I am planning for a group of 6 and currently have 2 rooms reserved at the All Star Music Resort - Standard rooms. How can I add the other room to my plan? Then, can I send a fax request for both rooms that I am planning? Also, how do I upgrade to a premium room?
Thanks much!
Just add the second confirmation number in the free text box in the fax request and explain that you have 2 rooms and you (presumably) want to be close together.
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