Tonight is my fastpass date. I have 6-day MYW tickets (I think). When I log into the MDE app on my iPad, I see 6 day tickets for each member of my party, next to their icons. Great!
When I log into the MDE app on my phone (Android), I see that I have 2 sets of 6-day tickets, DH has 2 sets of 6-day tickets, and no sign of tickets for DS. Hrm.
What concerns me is that the website shows NO TICKETS for any of us. Under "Tickets and Passes," the website says "We're sorry. We encountered a problem retrieving one or more of your tickets. Please try again later."
I am NOT trying to book fastpasses yet - this is not at the FP screen, this is under "My reservations and tickets."
I am concerned because the website was less buggy than the app for me. iPad app seems to show tickets, but I'd really prefer if the website did, too.
I am also concerned because of my TA. We had initially booked room + tickets for Jan. 4-9. Then discount came out for Jan. 5 onward. She changed this to a room-only Jan. 4, package from Jan. 5-9, still 6-day tickets, but said that we couldn't use tickets on arrival day of Jan. 4. That was not going to work for us, so she has transferred all tickets to the Jan. 4 night, and Jan. 5-9 is room-only. So I had to pay for night 1 plus tickets all at once in advance, because she says you have to pay one-night "packages" in full when booking. The Jan. 5-9 is a "room-only," but somehow she says it still needs to be paid 45 days in advance...?
I'm dubious of all my transactions with this TA, but at this point I'm wondering if I need to be worried about not seeing tickets on the website. Should I call? Will Disney even deal with me if I booked with a TA? TA never gets back to me (I know, I should never have worked with her, but by the time we started having problems, everything was time-intensive, to where I worried that I'd lose the discount if I tried to switch to someone else). Should I be totally freaking out at this point?
ETA: When I drag to refresh the MDE app on my phone, now it shows that the only tickets we have are for my son. Disney IT problems?