So far all positive experiences it seems. This is good to know. Thanks for your stories about it.
We have gratefully used this service on multiple trips and have never had a bit of trouble with it. Our items are always waiting(well-wrapped) for us at either package pick-up or at our resort, whichever we’ve chosen. If your wife is nervous, I recommend package pick-up (near the entrance of each park.) That way, you know you’ve got all your stuff before you leave the park. Also, it’s nice for younger kids to get their souvenirs as they leave the park instead of waiting til the next day to get it at the resort. The package pick-up line can be long if you leave directly after a big show, but it moves very quickly. So worth it!