Error on website when attempting to renew

I attempted to renew my subscription today (it expires tomorrow), but it had someone else’s username and email address listed when I clicked the renew button. I attempted to change it without success, and now when I click the “Renew” button I just get an error. Does anyone know how I can get help to resolve this??

E-mail - they should be able to sort everything out for you.

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We had some significant issues with subscriptions yesterday. If you try again today, it should work fine.

If you notice any issues with the site, please tell us:

Thank you!