I love using Touringplans and have never had an issue.
I’m lucky enough to be staying in one of those newer refurbed DVC ‘resort’ studios at the Grand Floridian. I put in my room request and got an email back from Touringplans saying that I picked the wrong building and they would change the request back to the VGF (the old DVC building). This is incorrect and I’m trying to contact them…but for the life of me I cant find a way to email or call them (TourningPlans). Anyone have any advice?..or should I just call DVC myself and not use Touringplans for this?