Did you book with the visa discount? I did for next week and I also have no modify option. I had a second trip booked a few weeks later (now cancelled) and it was booked with an AP discount or maybe not discounted, and it always had the option to modify. I think it might have something to do with the visa offer.
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What’s the Visa discount?
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At first I read this as you wished you could have throttled the person online. (It would have been so much easier than throttling them over the phone!)
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fwiw my booking was a totally regular, resort only booking from which I wanted to drop 2 nights and wasn’t able to 
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Nope. No discount. I missed completely out on those.
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