I booked a stay at the B Hotel and Spa in May for my vacation. I chose this hotel because of all the perks Disney recently announced (60 Day FastPass+, EMH) and the pricepoint/deal that I got was great! Unknown to me, I made the poor choice of booking directly through the hotels website and not directly through Disney.
I have been trying to link my reservation with MYDISNEYEXPERIENCE since the end of January and have been unsuccessful. I have emailed Disney, the B Hotel and Spa and have spoke to multiple agents via telephone multiple times.
Tonight, I was told by Disney that even though they should be able to give the 60 day FastPass, they are not able to stand by their word because their computer system will not yet recognize the confirmation number from the B Hotel. I asked if they could receive a fax/confirmation/anything and they said no.
The agents solution was for me to cancel my reservation I already had through the B Hotel and Spa and book through Disney, but they would not be able to match the price. Because the date is getting close, Disney also had no available rooms in my price point at this time.
All in all, I feel really disappointed. I wanted to let others who have booked/are considering booking know about this flaw. Disney has no timeline on when it will be fixed and basically told me that they can’t do anything further to help me.
I am still hoping it magically gets fixed, and will update if anything changes