This was our first time using DME. We had a layover in ATL as part of our flight to MCO. In ATL our connecting flight had problems, so I booked a different flight. I called MDE and gave them the new flight number
PRO: They took the new flight number an updated the DME reservation
CON: They told me that the return flight was invalid (looks like the airline changed the flight number at some point). The “con” part is, when were they going to tell me this if I had not called in? They need to be more proactive about things like that
The airline (Delta) still put the bag on my OLD flight I called DME and they said it did not matter since any bag with a yellow tag would be scanned and transported. Luckily the old flight ended up taking off around the same time as my new one (so… I guess I did not need to change, but at the time it seemed like the right call). We land in MCO, we scan and get on the bus
PRO: the lines were short, the Magic Band did its thing, and we were on our way
CON (minor): Grand Floridian (our destination) was the last stop of three. Come one, this is the flagship resort… at least it could be the first stop
PRO: Our room was awesome with views of Cinderella’s Castle and MK fireworks. 8201 if you’re are curious - emailed some view pics to TP, so hopefully they post those for the room.
CON (major): After getting drinks and snacks at Enchanted Rose (very nice), we get back to the room and no luggage. I call… they say they never scanned it… panic sets in. The fellow in the luggage department says he will check with his man at the airport, and we wait
I try calling Delta. This is where DME can really complicate things. Delta is asking why I did not file a missing bag report at the airport. The Delta app shows the bag loaded on the plane, but never arriving. Delta says that it because it was Disney tagged. Disney says that is not true and it should still show a Delta unloading scan….
PRO: Shannon, a Disney cast member from customer services calls me. Tells me no matter whose fault it is, we should go buy some clothes and toiletries and Disney will cover it. My wife is already downstairs doing that (we thought on our own dime). She returns and tells me how nice all the cast members were when they learned our plight (more PRO). With two $40 shirts, underwear and various toiletries Disney treats us to $200 worth of stuff.
At about 11PM (we had arrived at the hotel about 6:30PM) Shannon calls to let us know our luggage has been found. It was sitting next to the Delta luggage desk. She offers to deliver it in a couple of hours, or we can wait until morning. We opt for the latter… the next morning I call, anxiously wait as the luggage person looks, and we get our luggage back! Jackpot!
LESSON LEARNED: If anything “weird” happens with your flights, stop and pick up your own luggage from baggage claim in MCO