We had fast passes dropped by Disney(by mistake) and they fixed it. I just wanted to share my experience for anyone else who might be in a similar situation.
So we are going to WDW in 26 days and have 5 park days scheduled and 2 resort days. On one of our resort days we are going to MNSSHP. We booked FPP for our 5 park days and then on the advice of a CM we went back and scheduled FPP for our MNSSHP day even though we didn’t have park tickets for this day. We were told this was allowed but we were warned to do it AFTER we booked our park days so that we did not mess the system up. So we did as we were told and it actually ended up letting me book 3 FPP for our MNSSHP day (7DMT 3:30, Splash 4:30, HM 5:30).
Everything was fine until last week we got an email from Disney warning us that we had too many FPP and that if we did not correct it, they would drop our last day’s worth of FPP. So I called Disney and asked for help and hypothesized that it was our MNSSHP FPP causing the problem and the CM confirmed that was the issue. The problem is I should have only booked 2 FPP for the party, bc I booked 3 it triggered the email warning. So we dropped one of our FPP from the party and the CM assured me it was taken care of and we shouldn’t have any problems BUT if we do have any problems or dropped FPP they will manually reissue them. I begged the CM to please make a note in my account stating just that, as I didn’t really have a good feeling about all of this.
Another week goes by and I check the MDE app and sure enough we are missing out last day of FPP which is our HS day and we had early fast passes for SDD. The odd thing though is we have 4 guests in our party and three of us lost all of our FPP but 1 of us still has all of our original FPP. So I called Disney and apparently this is happening to many other guests as well with MNSSHP tickets and fast passes. So they tried their best to get us our original FPP back but couldn’t get the exact times back. We got our Star Tours back for 9:15am. They could not get our SDD back so we got 3 “anytime” fast passes for SDD. They couldnt get our original ToT FPP back so got us one that was about 45 minutes early. So we ended up with 3 FPP for Star Tours 9:15, SDD Anytime, and 4 FPP for ToT 11:15 and 1 FPP for ToT@11:50(So i ended up with a 5th ToT FPP). The only thing that would potentially be an issue is that these fast passes do not line up with our 4th guest but it works for us bc my wife is pregnant and can’t ride those rides anyway but had she not been pregnant it might have been a slight issue for us. I hope that all makes sense. Anyway I feel like we are in a much better position with the “anytime” SDD fast passes and the 5 ToT FPP.
So in conclusion, Disney is aware this is happening. They are so aware in fact they have created a “task force” to deal with it and the CM called them the “Avengers” bc they are heroes to the CMs. If this happens to you don’t freak out. Just call in and ask for help and be polite, they will do everything they can do to fix it and they will have a record of all the FPP you lost. If you find you are one of the people missing FPP just take a deep breath and call in. Good Luck!