Anyway, I’m trying to come up with a navigation menu label for things like Lines Chat and these forums, that indicate to new people that these are the places to ask questions and get answers.
Trip Chats, Insider Helpline, Planning Connection, TP Members Network, or any variations of these. Then the option for In Park and Forums
Edit: Community Chat, TP Community Connect
I like using the term community so people aren’t expecting paid staff.
Generally I refer to both as “this travel forum I’m in” when trying to explain where I get all this weird knowledge about thing totally separate from Disney, but tangentially related to visiting Disney.