I usually get a standard response that someone will look in to the matter and then get a more detailed response back a few days later.
I will email in cast compliments typically and get responses thanking me and indicating that they would pass along the compliments to supervisors.
Once did email in when my magic band would not open the door multiple times after multiple trips to the front desk, then DS magic band wouldn’t let him access the park during EE and I spent part of EE fixing that, then when we switched resorts, my MB wouldn’t work again when I tried to pay for our breakfast at the next resort, was “fixed” then didn’t work again to charge at the pool bar. I spent well over an hour with the sweetest cast member at the front desk with her on the phone with the “Avengers” trying to get my MB fixed the final time. I did get a lengthy response and was offered something to make for the trouble. I was very pleased and pleasantly surprised by the response I got back from guest services.
Well, I have some good news. I received a personal email earlier today from someone at Disney World and a phone call later in the day. The issue has been resolved. My account seems to functioning normally now and I’m able to make ADRs using all of my own information. The other “good news” is that I had very low expectations… Because the cast member “felt so bad” that I had so many issues, she told me to “be sure to stop by the front desk to pick up your celebration buttons” that she requested for us. Oh yippee…my pixie dust for all of these hours and me figuring out their issue for them is something that is free for all guests. Woohoo.
I’m very happy that my issue is resolved but mildly (or maybe more than mildly) annoyed that they made it out to be nothing.
Yes ma’am. Unless there are other types of buttons I’m unaware of. And I know she didn’t really read my whole email based on some of her comments. I think my email just motivated someone to actually look at the notes that cast members from my calls, chats and emails had made on my account already and take them seriously.
Yes!!! Wouldn’t that be nice! She told me I should have no trouble PURCHASING my magic bands or lightning lanes now. That’s how I know she didn’t really read the email. I specifically said in the email that I had intended on surprising my daughter with a new magic band because I had told my daughter they were too expensive and we’d be using our old ones but then ended up having my daughter purchase them through her MDE to make sure we got them in time.
Keep expectations low, obviously…but that may just be what she said…she may be doing something more for you and that is her way to get you to the front desk? Maybe I’m just feeling hopeful for you.
Oh, I forgot to mention that I also got an email from Disney Vacation Club today following up on my “recent request for information” on DVC. I didn’t request anything. Disney must scan emails for keywords or something.
I’m glad to find out they eventually resolved this issue.
But here is a little “hack” regarding emails if you use GMail, specifically. If you want to set up a new email address, but still have all the emails come to the same example email inbox, you don’t actually need to create an entirely new email address. All you have to do is use your existing email address, but then add a “+<-something->”. It is then treated as a new email address, but actually just goes to the original email address.
So, for example, if my email address was ryan1@gmail.com (it isn’t), and I wanted to setup a NEW email address just for Disney, I could just enter my email address as “ryan1+disney@gmail.com”. I don’t actually have to create this email address on Google’s website. Just use the email address on Disney’s site, and when Google receives it, it will parse out the “+disney” and plop it into the ryan1@gmail.com inbox.
I think I originally learned this trick from @JJT.
Nothing. Zero, zip, zilch. Not only was there no sort of pixie dust or compensation for my issues, I had to ASK for the pins that the guest services cast member told me to pick up at the front desk. She specifically told me to make sure that I stopped by to get the pins that she asked me for information about. There was nothing there and not one note on our reservation.
I had actually talked to her again the week before our trip because (just like before) I logged in to buy LLMP on the morning they came available and had my GIFT CARDS declined and my credit card declined. Eventually, I was able to get them to work. When I emailed her to tell her, she called me back and told me it was an issue with the gift card AND the credit card. I called my credit card company and Disney Gift Card and both assured me there were no issues or holds on their ends. Sooooo annoying. She was pretty smug too. Maybe she didn’t like that I pushed her a little but I felt super belittled and treated like a child. I can’t believe she didn’t even get the note about the buttons in our file. She was the one that suggested it and asked what we were celebrating! Whatever I guess. My daughter and I had a great trip minus getting rained out the first 3 nights and a couple days over 110 heat index. We are currently having withdrawal and I’m questioning why we aren’t DVC like I have after every trip to WDW.
Because the cast member “felt so bad” that I had so many issues, she told me to “be sure to stop by the front desk to pick up your celebration buttons” that she requested for us. Oh yippee…my pixie dust for all of these hours and me figuring out their issue for them is something that is free for all guests. Woohoo. 
That’s how I know she didn’t really read the email. I specifically said in the email that I had intended on surprising my daughter with a new magic band because I had told my daughter they were too expensive and we’d be using our old ones but then ended up having my daughter purchase them through her MDE to make sure we got them in time.
