ADR at 180 (+9): this is NOT a drill


#41

That’s so crap!!


#42

Only the app worked for me back in November. I will say also that I called for a couple of things I couldn’t see on the app and they were pretty fast also. Hope you get things sorted. B


#43

Yes. It is.

Website absolutely useless. Tried different browser. Tried logging in and out. Nothing.

App was pretty good, except for the complete absence of CRT and GG. I could find GG for dinner on random dates I chose, but no breakfast reservations on any day at all that I tried between now and July!

When I explicitly searched for CRT on the app it seemed to suggest that I had to call. Which I’ll have to try later.

Otherwise got everything else at basically the time I wanted. Including CG brunch, CG dinner, Ohana, Tusker, etc.


#44

Did you try an incognito window in your browser? Sometimes that helps.

CRT I believe has to be called in or gotten on the website because of the pre-payment thing.


#45

Disney IT is such a cluster. Sorry it didn’t go more smoothly. Glad you got it mostly done.


#46

Ugh!! How frustrating. So sorry you had to deal with the crap that is IT. Hopefully when you call they’ll be able to get you the CRT res you want.


#47

On phone to Disney now. CRT not a problem, but they can’t find any GG breakfasts at any time ever in the world, either. They’re checking with Guest Services.

Website still not giving me access to my dates.


#48

It’s moot now, but I checked that just to see: no dice.


#49

Maybe the breakfasts haven’t been released yet, but that’s weird.


#50

That’s so weird about GG. Sounds like you got everything else you were looking for?

Every time I hear one of these stories I start going into an anxiety attack about FP day…in just over a week. Why can’t they get their act together? No ! Seriously, does anyone know or have guesses to why their IT doesn’t match with what we expect it to do?


#51

That’s what the CM has said — they haven’t uploaded breakfasts or lunches. She didn’t know why. Said to keep checking.


#52

Has GG undergone a refurb in recent memory?


#53

Cheaping out on infrastructure of the system. it’s the casualty of the “new” corporate philosophy of being “agile.”

  • You have higherups needing to suggest/demand features to make themselves appear relevant.
  • You have customers demanding upgrades/features and higherups immediately diverting resources to it because “WE LOOZING MONIES!”
  • You also have a ton of turnover in the IT area as often it’s contractors(cause contractors are cheap) and training newbies on the established processes is always a hit or miss practice. And worse, software/features written by one contractor is often abandoned or stops working once that contractor leaves.

In short, there’s never enough time/money to fully bulletproof a system before a new one comes down the line.


#54

But they have loaded dinner reservation times to the system, so it can’t be a refurb issue.


#55

To be fair, the news is pretty good.

With the exception of the Garden Grill glitch / mystery, I got everything I wanted within 15 mins of when I wanted it. (See table below.)

As I called them, I also asked about the dessert party for HEA and she was able to book that for me, too — so that’s a worry off my mind: I’m definitely in. So I have the HEA / CRT experience @OBNurseNH wanted me to have :slightly_smiling_face:

All in all, pretty successful. But I’ll need to keep checking GG. I’m not going to be traumatised if that doesn’t work out. There are other places to get breakfast.


#56

Oh hmm…


#57

Magical :fireworks:


#58

TH is husbands favorite in WDW; I wouldn’t go that far, but I do like it ALOT


#59

That night is EMH 10pm-midnight, too, so I get some ride action after dinner, as well :smile:


#60

Wow really successful!