So I had a Caribbean Beach reservation for a water view all set like 4 months ago. I saw the recent fall discount promos come out and called to see if I could take advantage of the 15% I qualified for. The reservationist said there were no more rooms of my sort to discount, (Already???), but she COULD upgrade my room to a pirate themed room. I figured the girls would dig this so I did it and it actually ended up saving me $4.00! LOL… So, today I get an e-mail from Disney with a confirmation and it had my dates of arrival and departure all wonky. I looked at My Disney Experience and saw these dates were different and also wrong. I quickly called and got to a person, explained the deal, was placed on hold for a good 15-20 minutes with him sporadically coming back to tell me there has been a goof and he had a supervisor on it. He finally comes back and explains the girl who upgraded me messed my dates up when upgrading me. He moves me back to my original room type and dates.
My issue: I had already “sold” the idea of the pirate rooms to the girls and they have been excited about this. Disney offered no compensation for my time or hassle of fixing this and they did not honor the 15% off! The Cast Member told me the supervisor was sorry and would maybe “make it worth my while”. This, from my experience, is very un-Disney like and feel like they used to do more to make things right. Any feedback?